Shipping Policy

Shipping and Delivery Policy

Satvaveda ships across India through established courier and logistics partners. This policy explains our dispatch and delivery timelines, our charges, and what to do if something goes wrong in transit.

Order processing

Orders are processed on business days, Monday to Saturday, excluding public holidays. An order placed on a holiday or after the daily cut-off is processed on the next business day. Most orders are dispatched within 1 to 2 business days of confirmation. Made-to-order and personalised items can take longer, as stated on the product page.

Delivery timelines

Once dispatched, delivery usually takes 2 to 4 business days for metro locations and 4 to 8 business days elsewhere. Remote and restricted-access pin codes take longer. Every timeline is a good-faith estimate and can be affected by weather, strikes, local restrictions and courier capacity.

Shipping charges

Shipping charges, where they apply, are calculated at checkout from your delivery pin code, the weight of your order, and the shipping method you choose. The exact amount is shown in INR before you pay. Any free-shipping threshold in force is displayed on this store.

Serviceability

We deliver only to pin codes served by our courier partners. If yours is not serviceable, checkout tells you before you pay. Where cash on delivery is not available for a pin code, prepaid payment is required.

Tracking

You receive a tracking link once your order is dispatched. Tracking information can take up to 24 hours after dispatch to begin updating on the courier's system.

Delivery attempts and address accuracy

Couriers normally make up to three delivery attempts. Please make sure your address, landmark and phone number are complete and correct, and that someone is available to receive the order. An order returned to us as undelivered because of an incorrect address, a repeatedly unavailable recipient, or a refused cash-on-delivery payment is refunded net of the shipping cost we have incurred.

Damage, loss and shortage in transit

Please check the package before you accept it. Refuse any package that is visibly tampered with or damaged, and tell us the same day. Report damage, shortage or a missing item within 48 hours of delivery, with photographs of the item and the outer packaging, so that we can raise a claim with the courier.

International shipping

We currently ship within India only, unless a product page states otherwise.

Contact

For anything to do with shipping, contact info@satvaveda.com or the phone number listed on our Contact page. Our dispatch address is the address listed on our Contact page.