Cancellation Policy

Cancellation Policy

This policy explains how you can cancel an order placed with Satvaveda, and when we may cancel an order ourselves.

Cancelling before dispatch

You may cancel an order at any time before it is dispatched, at no cost. Write to info@satvaveda.com or call the phone number listed on our Contact page with your order number, or use the cancel option in your account where it is available for that order. A prepaid order cancelled before dispatch is refunded in full, as set out in our Refund Policy.

Cancelling after dispatch

Once an order has been dispatched it can no longer be cancelled. You may refuse delivery, or accept the order and raise a return within 7 days of delivery under our Return Policy. Where you refuse delivery of a prepaid order, we refund the amount paid net of the shipping cost we have already incurred.

Orders that cannot be cancelled

Customised, personalised and made-to-order items go into production as soon as the order is confirmed, and cannot be cancelled once production has started. Perishable items and digital goods cannot be cancelled after confirmation. Any such restriction is stated on the product page before you buy.

Cancellation by us

We may cancel an order, in whole or in part, if the item is out of stock, if the price or description shown was materially incorrect, if the delivery address is not serviceable, if we are unable to verify your details, or if the order appears fraudulent or is placed for resale. We tell you the reason and refund any amount you have paid, in full, as set out in our Refund Policy.

Partial cancellation

You may cancel individual items from an order before dispatch. The rest of the order proceeds normally, and any free-shipping or bundle benefit that no longer applies after the cancellation is adjusted in the refund.

Contact

To cancel an order or to ask about a cancellation, contact info@satvaveda.com or the phone number listed on our Contact page, or write to Satvaveda, the address listed on our Contact page.